Privacy Policy

We collect the following categories of data: Account & Identity Data: Name, email address, company name, job title, phone number when you register or contact us. Usage Data: How you interact with our platform, features used, API calls made, error logs, and performance metrics. Business Process Data: Data you input into Augnix AI workflows, agent configurations, and automation rules. Payment Data: Billing information processed securely through PCI-DSS compliant payment processors. We do not store full payment card numbers. Communication Data: Emails, support tickets, and chat conversations with our team. Technical Data: IP addresses, browser type, device identifiers, cookies, and session data.

We process your personal data under the following legal bases: • Contract Performance: To deliver the Services you have subscribed to • Legitimate Interests: To improve our platform, prevent fraud, and ensure security • Legal Obligation: To comply with applicable laws including tax, accounting, and regulatory requirements • Consent: For marketing communications and non-essential cookies (which you may withdraw at any time) For special categories of data (if any), we rely on explicit consent or substantial public interest grounds.

Depending on your jurisdiction, you have the following rights: EU/UK (GDPR): Right to access, rectification, erasure, restriction of processing, data portability, objection, and rights related to automated decision-making. India (DPDP 2023): Right to access, correction, erasure, and grievance redressal. California (CCPA): Right to know, delete, opt-out of sale, and non-discrimination. To exercise your rights, contact: [email protected] We will respond within 30 days (or as required by applicable law). Identity verification may be required.

We retain personal data for as long as necessary to deliver Services and comply with legal obligations: • Active account data: Duration of subscription plus 7 years (for tax/accounting compliance) • Marketing data: Until you unsubscribe or request deletion • Support records: 3 years • Security logs: 12 months • Deleted account data: 30 days after deletion request (then permanently purged) Anonymised analytics data may be retained indefinitely.

We are headquartered in India. Data may be transferred internationally for service delivery. For EU/UK data, transfers are protected by: • Standard Contractual Clauses (SCCs) approved by the EU Commission • UK International Data Transfer Agreements (IDTAs) • Adequacy decisions where applicable We maintain a register of all international transfers and conduct Transfer Impact Assessments (TIAs) as required.

We implement appropriate technical and organisational measures including: • AES-256 encryption at rest • TLS 1.3 encryption in transit • SOC 2 Type II certified infrastructure • ISO 27001 compliant processes • Regular VAPT assessments • Multi-factor authentication • Role-based access controls • 24/7 security monitoring In the event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by GDPR and applicable laws.

We use the following cookie categories: Strictly Necessary: Required for the platform to function. Cannot be disabled. Performance/Analytics: Help us understand how visitors interact with our website. You may opt out. Functional: Remember your preferences and personalise your experience. You may opt out. Marketing: Track visits for advertising purposes. You may opt out via our Cookie Preference Centre. Manage your preferences via the cookie banner or settings available on our website.